MUTHOOT MERCANTILE ONLINE GOLD LOAN (MMOGL) FAQS – FREQUENTLY ASKED QUESTIONS

1) Introduction to Muthoot Mercantile Online Gold Loan (MMOGL)
     MUTHOOT MERCANTILE OLINE GOLD LOAN (MMOGL) is a customer friendly online Gold Loan facility, by which a customer can make his interest and loan payment any time from any place through Muthoot Online Gold Loan Portal.

2) How one can access the MMOGL Portal?
     He / She should be a Muthoot Mercantile customer and can access the MMOGL Portal by entering their User ID and Password.

3) How to get User ID and Password by the customer?
     Customer can use their e-mail id as their user ID. An OTP (One Time Password) will be generated at the time of online registration after pledging his gold ornaments in any of our branches.

4) How to change the password if one forgets?
     The customer can change his password any time through the “Forget my password” option within the MMOGL Portal.

5) What are the services offered by Muthoot Mercantile Limited through its MMOGL Portal?
     Customers can enjoy the following facilities by logging in into MMOGL
          a) Make payments against Gold Loan account through Debit Card/Net Banking.
          b) Download one one-time MMOGL form
          c) View the statement of account of the Gold Loan

6) What a new customer has to do for avail MMOGL?
     A new customer has to visit their nearest Muthoot Mercantile branch to avail a normal (i.e., Offline mode) Gold Loan once and complete the formalities for one-time registration.

7) How to authenticate one-time registration?
     A valid mobile number is essential for one-time registration. At the time of one-time registration, our Company system sends a One-Time Password to the mobile number furnished by the customer for authenticating one-time registration.

8) How can a customer change his Mobile number already provided to the branch?
     A customer has to visit his home branch and intimate the change of Mobile number to the branch.

9) How can an existing customer access MMOGL?
     Existing customers have to complete the formalities for accessing the MMOGL module (i.e., one-time registration) within the MMOGL Portal by visiting a branch.

10) How can a customer settle the Gold Loan through online?
     Customer can settle the Gold Loan A/c by logging in into the MMOGL Portal by using their User ID and Password. After logging in, a secured web page will appear where he can select their account and make the payment by choosing Debit Card or Net Banking.

11) How can a customer authenticate Gold Loan transaction in MMOGL?
     Customer can authenticate Gold Loan transactions under MMOGL by using OTP sent to the customer’s registered mobile number at the time of initiation of such transaction.

12) How to release gold ornaments from the branch?
     Customer has to settle the loan account either online or at Branch. After the settlement, he has to produce the original pawn ticket at the branch. After the formalities he will get back his ornaments and he has to acknowledge the same.